Scotchvilla respects your privacy. This policy explains what information we collect, how we use it, who we share it with, and your rights when using our website.
If you are under 18, please read this policy with a parent or guardian.
1. Who We Are
Scotchvilla is an India-based, character-led brand inspired by Scotch, a dwarf Beagle.
Our website is developed using HTML5, CSS3 and JavaScript and hosted by Hostinger. It does not offer customer accounts, online checkout or its own customer database.
For privacy enquiries, contact hello@scotchvilla.com.
2. What Information We Collect
When you contact us:
- WhatsApp: Your message and WhatsApp contact details when you send us a message.
- Contact Form: Your name, email address, phone number and enquiry details.
- Email and Instagram: Your contact information, username where applicable, and messages.
Merchandise Enquiries
If you enquire about purchasing merchandise, we may collect your name, contact details, delivery address and order information. We do not collect payment card details through this website.
Website Activity
Our hosting services may collect technical information such as browser and device details. With your consent, Google Analytics 4 (GA4) collects website usage information to help us understand visitor activity.
Cookie Preferences
We use CookieYes to scan cookies and manage consent. It may record your cookie preferences, consent status, a unique consent identifier, decision date and time, and a partially masked IP address.
3. Why We Collect Information
We use your information to:
- Respond to messages, enquiries and feedback.
- Manage merchandise orders and related communication.
- Handle press, event and collaboration requests.
- Improve website performance through permitted analytics.
- Meet applicable legal obligations.
We only process information for relevant and lawful purposes.
4. Consent and Your Choices
Information you voluntarily provide is used to respond to your requests.
We use CookieYes to obtain and manage consent for optional analytics cookies. You can accept, reject or change your preferences at any time through in the website footer.
Analytics cookies are activated only with your consent. Rejecting them will not prevent you from browsing Scotchvilla.
You may withdraw consent or request changes to your personal information by emailing hello@scotchvilla.com.
Withdrawal does not affect previously lawful processing or information that must be retained under applicable law.
5. Who We Share Information With
We share information only when necessary to operate our website, communicate with visitors or fulfil requests.
Our service providers include:
- Scotchvilla Team: Handles enquiries, communications and orders.
- Web3Forms: Processes website contact form submissions.
- WhatsApp and Instagram (Meta): Facilitate communication through their platforms.
- Google Analytics 4: Provides website usage analytics with consent.
- Hostinger: Provides website hosting and technical services.
- CookieYes: Scans cookies, manages consent preferences and records consent decisions.
- Order and Delivery Providers: Assist with merchandise purchases where required.
These providers may process information under their own privacy policies and applicable agreements.
We do not sell your personal information.
6. Third-Party Links
Our website includes links to external platforms such as Instagram, YouTube and other social media channels.
When you visit these platforms, their privacy policies and data practices apply. We encourage you to review them before sharing personal information.
7. How Long We Keep Information
We retain personal information only as long as necessary to manage enquiries, orders, business communications or legal obligations.
Third-party services may retain information according to their respective policies and settings.
Google Analytics 4 follows its configured data retention settings. CookieYes retains consent preferences and records according to its service settings and retention policies.
You may withdraw cookie consent through . This stops future optional analytics tracking but does not automatically delete previously collected information.
When information is no longer required, we take reasonable steps to delete or de-identify it where appropriate.
8. Your Privacy Rights
Subject to applicable law, you may request to:
- Access the personal information we hold about you.
- Correct or update inaccurate information.
- Delete information that is no longer required.
- Withdraw consent or object to certain uses of your information.
To exercise these rights or raise a complaint, email hello@scotchvilla.com.
We aim to respond within 30 days or the timeframe required by applicable law.
Information held independently by third-party platforms may be subject to their own procedures.
9. Children's Privacy
Scotchvilla is a family-friendly website that visitors of all ages may explore.
However, personal information submissions, enquiries and merchandise purchases should be made by individuals aged 18 or above.
Visitors under 18 should ask a parent or guardian to contact us on their behalf.
We do not knowingly seek personal information directly from children without appropriate parental or guardian involvement and consent where required by law.
10. Cookies and Analytics
Scotchvilla uses cookies to support website functionality, remember preferences and understand website activity.
Necessary Cookies
Support essential website functions and remember cookie consent choices.
Analytics Cookies
Google Analytics 4 helps us understand website usage. These cookies are optional and are enabled only after consent is provided.
CookieYes
We use CookieYes to:
- Scan and categorise website cookies.
- Display the cookie consent banner.
- Manage and remember visitor preferences.
- Record consent decisions.
- Allow visitors to change or withdraw consent.
You can manage your preferences through in the website footer.
For details about individual cookies, their purposes and durations, please refer to our separate Cookie Policy.
11. Keeping Your Information Safe
We take reasonable security measures, including secure website connections, appropriate access restrictions and established service providers, to protect your information.
However, no online service can guarantee complete security. Please avoid sharing sensitive information that is unnecessary for your enquiry or purchase.
12. Grievance Officer
For privacy-related enquiries, complaints or personal data requests, please contact:
We will review your concern and respond within the timeframe required by applicable law.
The same email address may be used for general privacy questions.
13. Changes to This Policy
We may update this Privacy Policy to reflect changes to our website, services or applicable laws.
Updates will be published on this page with a revised date.
We encourage visitors to review this policy periodically.